The contract concluded on the basis of the present document entitled GENERAL CONTRACT TERMS AND CONDITIONS (hereinafter referred to as the "General Terms and Conditions" or the "Terms and Conditions") is not filed (it is not accessible subsequently, the conclusion of the contract is evidenced by the order data), is concluded by a declaration of implied conduct, is not a written contract, is written in Hungarian, and does not refer to a code of conduct. The Service Provider is available at the contact details provided in case of any questions regarding the operation of the webshop, the ordering and delivery process.
The present Terms and Conditions apply to beepithetogrillek.hu owned by the Service Provider.
PROVIDER DETAILS
The name of the Service Provider is Grillandia Kft.
The registered office of the Service Provider is: 4400 Nyíregyháza, Bogyó u 5.
The contact details of the Service Provider, its regularly used e-mail address for communication with its customers: info@beepithetogrillek.hu
Company registration number: 15-09-093085
VAT number: 32703513-2-15
Name of registering authority: Cégbírósága Cégbírósága Budapest Környéki Törvényszék
Phone number: +36 30 555 2323
Language of the contract: Hungarian
Name, address and e-mail address of the hosting provider:
Company.
Address: 1115 Budapest, Halmi utca 29.
Tax number: 23358005-2-43
Tel: +36 1 800 1500
Complaints can be sent by e-mail to the following e-mail address: info@beepithetogrillek.hu
BASIC PROVISIONS
Issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code („Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services („Act on electronic commerce services and information society services”), as well as the relevant provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.
● These Rules shall enter into force on 15 June 2022 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend these Rules. The Service Provider shall publish the amendments on its websites 11 (eleven) days before they enter into force.
● The Service Provider reserves all rights in respect of the webshop website, any part thereof and the content displayed thereon, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents of the webshop or any part thereof without the written consent of the Service Provider is prohibited.
● The User is required to provide his/her real data during the purchase/registration process. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person and with the data of another person.
● The Service Provider shall not be liable for any delivery delays or other problems or errors resulting from incorrect and/or inaccurate data provided by the User.
● The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes available to unauthorized persons for any reason beyond the control of the Service Provider.
The Parties stipulate that the Service Provider's webshop is located in Hungary and its maintenance is carried out here. Since the site can be visited from other countries, the Users expressly acknowledge that the governing law in the relationship between the User and the Service Provider is Hungarian law. If the User is a Consumer, the court of the domicile of the defendant (Consumer) shall have exclusive jurisdiction over the Consumer in disputes arising from this contract pursuant to Section 26 (1) of Act CXXX of 2016 on the Code of Civil Procedure („CCP”).
The Service Provider does not apply different general terms and conditions of access to the products in the webshop for reasons related to the User's nationality, place of residence or domicile.
The Service Provider shall not apply different conditions to the payment transaction for the payment methods it accepts for reasons related to the nationality, residence or place of establishment of the User, the place of holding of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the Union.
The service provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 December 2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on the nationality, residence or domicile of the customer within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.
THE RANGE OF PRODUCTS AND SERVICES THAT CAN BE PURCHASED
● Products displayed can only be ordered online/in person. The prices displayed for the products are in HUF, include VAT as required by law, but do not include delivery charges. No extra packaging costs will be charged.
● In the webshop, the Service Provider shall display the name and description of the product in detail, and shall display a photo of the product. If a special price is introduced, the Service Provider shall fully inform the Users about the promotion and its exact duration, the coupon code that can be used.
● If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Webshop interface, or a “0” Ft or “1” Ft price due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option to reject the offer and offer to confirm the correct price, in the knowledge of which the User has the right not to accept the modified offer. Incorrect price means a price at which the Contractor does not have the contractual will to enter into a contract. Under the Civil Code, a contract is concluded by mutual and consensual expression of the will of the Parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, then there is no valid contract, from which rights and obligations would arise.
HOW TO ORDER VIA THE WEBSHOP
1. After registration, the User logs in to the webshop and/or can start shopping without registration.
User adds the selected product(s) to the shopping cart. The User can view the contents of the basket at any time by clicking on the „basket” icon. The Service Provider reserves the right to limit the quantity of certain products that can be ordered by one person.
The user sets the number of products to be purchased.
If the User wishes to add more products to the cart, he/she can go back to the products and add more products to the cart. If you do not wish to purchase any further products, you can check the contents of your shopping cart by clicking on the „Continue to checkout” button. By changing the quantity to 0, you can delete the contents of the basket. Once the quantity has been finalised, the contents of the basket will be automatically updated.
User selects the delivery method, then enters personal details and delivery address
Delivery methods and costs may include:
1./ Personal pick-up free of charge, subject to availability, in the following stores:
● Beepithetogrillek.hu 4400 Nyíregyháza Bogyó u 5.
2./ Free delivery by GLS courier service within Hungary
Payment methods:
● Advance payment after sending the fee request
● Pre-payment by credit card (Mastercard, Visa, Visa Electron, if authorised by the card issuer)
● Cash payment is accepted in our shops
Next day delivery only applies to orders placed and paid by 10am on weekdays.
In the case of large package deliveries, if the product has been unpacked, the Consumer acknowledges that the product is externally undamaged by signing a protocol.
As the Service Provider works with several courier companies, it may happen that for unforeseen reasons the User does not receive the goods from the courier company of his choice, but from another courier. Of course, this does not entail any additional costs for the User.
MPL courier
The total amount payable includes all costs based on the order summary and confirmation letter. User is subject to the Civil Code. 6:127 of the Civil Code, the User is obliged to verify without delay that the quality and quantity of the ordered product(s) are appropriate. Delivery of parcels is carried out on working days between 8 a.m. and 5 p.m.
After entering the data, the User can click on the ”Order” button to send his/her order, but before that he/she can check the data once again or send a comment with his/her order.
Correction of data entry errors: in any case, before completing the order process, the User can go back to the previous phase and correct the data entered.
In detail: during the ordering process, it is possible to view and modify the contents of the shopping cart, if the cart does not contain the quantity you wish to order, you can enter the number of items in the data entry field in the quantity column, and then press the „update/update cart” button. During the ordering process, the User has the possibility to correct/delete the data entered.
Confirmation of orders and conclusion of the contract for products in stock:
1. The User will receive an e-mail confirmation after sending the order. If this confirmation has not been received by the User within a reasonable period of time, depending on the nature of the service, but no later than 72 hours after the User's order has been sent, the User shall be released from any obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the User. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of his account is full and he is unable to receive messages.
2. The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation, the Service Provider will contact the User after the order, will agree on the availability of the products and further steps.
In the case of payment by bank transfer, after processing the order, the Service Provider will send the User a bank transfer request for payment, after which the Service Provider will assemble and send the product(s).
3. In the case of home delivery, if the ordered product(s) are in stock, the Service Provider will contact the User within 48 hours after the payment on the phone number provided and will arrange a time for the expected delivery.
Processing and fulfilling orders
● Orders are processed during the opening hours of the central information service. It is possible to place an order outside the times indicated as order processing times, but if the order is placed after the end of working hours, it will be processed the following day. The service provider's customer service will confirm when it can process the order.
● General time limit for performance, within 8 working days from the date of payment, if the Service Provider and the User have agreed on the time of performance. If the Service Provider and the User have not agreed on the time of performance, the Service Provider shall be obliged to perform the contract within 30 days from the date of receipt of the order by the Service Provider at the latest.
● On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item.
● If the seller is an Undertaking and the buyer is a Consumer, and the seller undertakes to deliver the goods to the buyer, the risk of loss passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer on delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.
● If the seller is an Enterprise and the buyer is a Consumer, the seller (in these GTC: the Service Provider) shall, unless otherwise agreed by the Parties, make the goods available to the buyer (User) without delay, but no later than within thirty days after the conclusion of the contract.
● In case of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract.
● The User is entitled to withdraw from the contract without notice.
● If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.
● The Service Provider draws Users' attention to the fact that if the User does not take delivery of the products ordered (regardless of the payment method), the User is in breach of contract. According to the Civil Code (§ 6:142), whoever causes damage to the other party by breach of contract is obliged to compensate for it. He is exempted from liability if he proves that the breach of contract was caused by circumstances beyond his control, unforeseeable at the time of the conclusion of the contract, and which he could not reasonably have been expected to avoid or to prevent. Compensation shall be paid for the damage caused to the subject of the service. In the event of intentional breach of contract, the Supplier shall be liable for the total loss.
● This means that the Service Provider will also claim from the Users the damages incurred due to the purchase and storage of the products and the transport costs (return), if the Consumer does not notify his/her intention to withdraw within the time limit provided by law.
● The Service Provider draws the attention of the Users that in order to enforce the legal claims arising from the breach of contract, the Service Provider will use the assistance of its lawyers, so the User will also be liable for the payment of other (legal) costs (including the fees for the order for payment procedure).
RIGHT OF WITHDRAWAL, WARRANTY
Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract and return the ordered product within 14 days of receipt of the product ordered in the online store without giving any reason.
The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the product ordered in the online store.
The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
In case of written withdrawal, the consumer must send the notice of withdrawal within 14 days to Company 4400 Nyíregyháza Bogyó u 5. If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so by sending a declaration to the Service Provider's e-mail address (info@beepithetogrillek.hu), the period for withdrawal is 14 days.
If the Service Provider also sells the product in a shop and the Consumer exercises his right of withdrawal in person at the Service Provider's shop, he is entitled to return the product to the Service Provider at the same time.
The direct cost of returning the product must be borne by the consumer, and the business does not bear this cost.
Grillandia Ltd (Service Provider) may refuse to accept returned products ordered from its online store,
● which has not been used for its intended purpose, which has been physically damaged by the buyer (in particular, but not limited to: worn, signs of excessive use, scratched, mechanical and/or electrical damage).
● returned by the customer with not all accessories and parts.
In these cases Grillandia Ltd (the Service Provider) is not obliged to refund the full purchase price of the product.
The Consumer may also not exercise his right of withdrawal, in particular in the following cases:
● in respect of a product which, by its nature, is inseparably mixed with other products after the transfer.
In case of withdrawal, the Consumer shall return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider, or deliver them to the Service Provider's address (4400 Nyíregyháza, Bogyó u 5.). The Consumer will comply with the deadline if he returns or hands over the product(s) before the expiry of the 14-day period.
The Service Provider shall refund the amount paid to the Consumer, including the delivery charges charged at the time of ordering, immediately upon receipt of the product or the withdrawal notice and the document certifying the return of the product, in accordance with the provisions of the above legislation, but no later than 14 days.
In making the refund, the Service Provider shall use the same payment method as the one used in the original transaction, unless the Consumer explicitly agrees to use another payment method; however, the Consumer shall not incur any additional costs as a result of using this refund method.
The Consumer bears only the direct cost of returning the product, as the Service Provider declares that it will not bear this cost.
The Service Provider requests that in the event of cancellation, the Consumer should return the ordered products in their factory packaging, if possible, with all accessories. The deadline is deemed to have been met if the Consumer sends the product before the 14-day deadline (i.e. the product does not have to arrive within 14 days, but the return of the product must be initiated, in particular in the case of products already sent by post).
The Service Provider is not obliged to compensate the Consumer for the additional costs incurred by choosing a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.
The Consumer is liable only for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.
The refund may be withheld by the Supplier until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
The right of withdrawal does not apply to the Company, i.e. a person acting in the course of his or her profession, self-employment or business.
In the case of a sale of several products, if the delivery of each product takes place at a different time, the Consumer may exercise the right of withdrawal within 14 days of receipt of the last delivered product or, in the case of a product consisting of several lots or pieces, of the last lot or piece delivered.
DELIVERY OF DAMAGED PRODUCTS
If the packaging of the package/box appears to be damaged, the Service Provider asks the Consumers to refuse to accept the products and to notify Grillandia Ltd (the Service Provider) of this (the damage). The Service Provider asks the Consumers to take a photo of the damage before opening and to send it to the e-mail address info@beepithetogrillek.hu with a short description of the defect.
FALSE PRODUCTS
If the product is broken, missing a part, defective in delivery, or if there is a quality complaint, the Service Provider asks the customers to contact the Service Provider's shop in Nyíregyháza and bring the warranty ticket or proof of purchase with them. The customer may also report the complaint to the Service Provider's customer service by e-mail, in which case the customer should send a brief description of the problem, a picture of the defect in question and the warranty ticket or proof of purchase to info@beepithetogrillek.hu.
It is important that the customer should report the fault to the Service Provider as soon as possible after it is detected.
CONTACT
Consumer: „a natural person acting outside the scope of his/her profession, self-employed activity or business”.
SHOPPING
Business: „a person acting in the course of his profession, self-employed occupation or business”.
WARRANTY
In the event of defective performance by Grillandia Ltd. (Service Provider), the customer may assert a warranty claim according to the rules of the Civil Code.
The buyer may, at his option, make the following warranty claims:
- Requesting repair or replacement, unless the fulfilment of the chosen claim is impossible or would result in disproportionate additional costs for Grillandia Ltd (Service Provider) compared to the fulfilment of other claims for warranty, taking into account the value of the product in its original condition, the seriousness of the breach of contract and the damage caused to the customer by the fulfilment of the warranty;
- If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or, where appropriate, withdraw from the contract.
The customer may switch from one warranty right to another, but must bear the cost of the switch, unless it was justified or Grillandia Ltd. (Service Provider) gave a reason for it.
If the consumer discovers a defect, he/she must notify us of the defect as soon as possible after its discovery, but not later than two months after the discovery of the defect. However, the Consumer may no longer assert a warranty claim beyond the limitation period of 2 years from the date of performance of the contract. The Consumer may assert his warranty claim against Grillandia Kft. (Service Provider) (Grillandia Kft., 4400 Nyíregyháza, Bogyó u 5.).
The Service Provider informs the Consumer that within 1 year, there are no other conditions for the enforcement of the warranty claim other than the notification of the defect, if the Consumer proves that the product or service was provided by Grillandia Ltd. However, after 1 year from the date of performance, the Consumer is obliged to prove that the defect he/she has discovered existed at the time of performance.
If a buyer who is a business discovers a defect, it is obliged to notify the defect as soon as it is discovered. A buyer which is a contractor may not bring any action for damages beyond the limitation period of 1 year from the date of performance of the contract. The Enterprise Buyer may assert its warranty claims against Grillandia Kft. (Service Provider) (Grillandia Kft., 4400 Nyíregyháza, Bogyó u 5.).
The Contractor is informed that within 1 year, there are no other conditions for the enforcement of the warranty claim other than the notification of the defect, if you prove that the product or service was provided by Grillandia Ltd.
PRODUCT WARRANTY
The product warranty applies only to the Consumer.
In the event of a defect in the product, the Consumer may, at his/her option, claim either the above warranty or a product warranty.
If the Consumer makes a product warranty claim, he/she may request, in the first instance, the repair of the defective product or, in the second instance, its replacement.
A product is considered to be defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
The Consumer may claim under the product warranty within two years of the date on which the product was placed on the market by the manufacturer. After this period has expired, the Consumer loses this right. The Service Provider draws the Consumer's attention to the fact that he may only exercise his product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the Consumer must prove that the product is defective.
There are cases where the manufacturer (distributor) is exempted from its product warranty obligations. The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
- manufactured or marketed the product for purposes other than its business, or
- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
- the defect in the product results from the application of a legal or regulatory requirement. The manufacturer (distributor) only needs to prove one ground for exemption.
The Consumer may not assert a warranty claim for accessories and a product warranty claim for the same defect at the same time and in parallel. However, in the case of a successful product warranty claim, the replacement product or the repaired part may be subject to a supplementary warranty claim against the manufacturer (distributor).
MANDATORY WARRANTY
The mandatory warranty applies only to Consumers.
The mandatory warranty is the warranty provided for by the applicable legislation (in particular, this is provided for in Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables).
According to the above-mentioned Government Decree, the duration of the mandatory warranty is:
- two years for a sale price of HUF 10 000 but less than HUF 250 000,
- Three years above the sale price of HUF 250 000.
In the event of a legitimate complaint made during the above mandatory warranty period, the Consumer may request repair, replacement, price reduction or withdraw from the purchase.
The warranty period begins on the day of delivery of the product or, if the product is installed by Grillandia Ltd. (Service Provider) or its agent, on the day of installation. If the installation is carried out by the Consumer after six months from the date of purchase, the warranty period shall begin on the date of delivery of the product to the Consumer.
In the event of a defect under the warranty, the Consumer may, in the first place, at his/her option, demand repair or replacement, unless the chosen warranty claim is impossible to fulfil or would result in disproportionate additional costs for Grillandia Ltd (Service Provider) compared to the fulfilment of the other warranty claim, taking into account the value of the service in its faultless state, the seriousness of the breach of contract and the damage caused to the Consumer by the fulfilment of the warranty claim.
If Grillandia Ltd. (the Service Provider) has not undertaken to repair or replace the goods, or cannot fulfil this obligation within a reasonable period of time, without prejudice to the interests of the Consumer, or if the Consumer's interest in repair or replacement has ceased, the Consumer may, at his/her option, request a proportionate reduction of the purchase price or withdraw from the contract. No cancellation may be made for minor defects.
The Consumer may switch from one right to another. He/she shall pay the costs caused by the switch to Grillandia Ltd (Service Provider), unless the reason for the switch was given by Grillandia Ltd (Service Provider) or the switch was otherwise justified. If the Consumer claims a replacement within three working days of the purchase (installation) due to a defect in the product, Grillandia Ltd. (Service Provider) may not claim disproportionate additional costs, but is obliged to replace the product, provided that the defect prevents the product from being used as intended.
The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and the intended use which the Consumer can expect, and without prejudice to the interests of the Consumer. Grillandia Ltd. (Service Provider) shall endeavour to carry out the repair or replacement within a maximum of 15 days. If the repair or replacement takes longer than 15 days, Grillandia Ltd. (the Service Provider) must inform the Consumer of the expected time for the repair or replacement. The information shall be provided, with the prior consent of the Consumer, by electronic means or by a means suitable for proof of receipt by the Consumer.
Only new parts may be installed in the product during the repair. In the case of repair of the product, the warranty period is extended from the date of delivery for repair by the time during which the Consumer could not use the product as intended because of the defect. In the case of replacement (repair) of the product or part of the product, the guarantee period shall start again for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.
If, during the warranty period, Grillandia Ltd. (Service Provider) determines that the product is not repairable during the first repair of the product, Grillandia Ltd. (Service Provider) shall replace the product within 8 days of the determination of the above (product is not repairable), unless otherwise specified by the Consumer. If the product cannot be replaced, Grillandia Ltd. (Service Provider) is obliged to refund the purchase price indicated on the warranty card or, failing this, on the receipt or invoice issued by the Consumer pursuant to the VAT Act, proving payment of the purchase price of the product, within 8 days.
If the product fails again during the warranty period after being repaired 3 times, Grillandia Ltd. (Service Provider) is obliged to replace the product within 8 days, unless otherwise agreed by the Consumer. If it is not possible to replace the product, Grillandia Ltd. (Service Provider) is obliged to refund the purchase price indicated on the warranty ticket or, failing this, on the receipt or invoice issued by the Consumer pursuant to the VAT Act, proving payment of the purchase price of the product, within 8 days.
If the product has not been repaired within 30 days from the date of the notification of the repair request to Grillandia Ltd. (Service Provider) - unless otherwise specified by the Consumer - Grillandia Ltd. (Service Provider) shall replace the product within 8 days after the 30-day period has expired without result. If it is not possible to replace the product, Grillandia Ltd. (Service Provider) is obliged to refund the purchase price indicated on the proof of payment of the product price presented by the Consumer - on the invoice or receipt issued under the VAT Act - within 8 days after the expiry of the 30-day deadline for repair.
Grillandia Ltd (the Service Provider) shall bear the costs related to the fulfilment of the warranty obligation.
The warranty does not affect the Consumer's statutory rights, in particular the right to claim for accessories, product warranty (unless the Consumer wishes to claim for the same defect) or damages. In the event of a consumer dispute, the consumer may also bring the matter before a conciliation body. The name and postal address of the conciliation body competent at the seat of the Service Provider is.
The warranty claim can be made by means of the warranty voucher, which cannot be made conditional on the return of the opened packaging of the product by the Consumer. The validity of the guarantee shall not be affected by the irregular issue of the guarantee voucher or by the failure to make the guarantee voucher available to the Consumer. If the guarantee voucher has not been made available to the Consumer, the conclusion of the contract shall be deemed to have been proved if the Consumer provides proof of payment of the consideration, namely an invoice or receipt issued in accordance with the VAT Act. In this case, the rights arising from the guarantee may be enforced by means of proof of payment of the consideration.
The Consumer may assert his/her warranty claim at Grillandia Ltd (Service Provider). The Consumer may notify the warranty administrators of his/her request for repair by e-mail at the following address info@beepithetogrillek.hu by e-mail.
When is Grillandia Ltd. (Service Provider) released from its warranty obligation?
Grillandia Kft. (Service Provider) is released from its warranty obligation only if it proves that the defect was caused by improper installation (unless the installation was carried out by Grillandia Kft. (Service Provider) or its agent, or unless the improper installation is due to a defect in the instructions for use), or if the cause of the defect arose after performance (for example, if the defect was caused by improper use, failure to observe the instructions for use (the fault was caused by Grillandia Kft. (Service Provider) draws the attention of the customers to the fact that some of the raw materials of the products may oxidise (rust), so the products must always be stored and handled in accordance with the instructions for use), improper storage, improper handling, damage; damage caused by natural forces, natural disasters (force majeure)).
This warranty does not cover damage resulting from the use of unapproved accessories, unapproved modifications or damage resulting from shipping.
Grillandia Ltd. (Service Provider) informs the Consumers that the Consumer may not claim for the same defect both the warranty and the product warranty or the product warranty and the warranty at the same time, but you have the rights arising from the warranty regardless of the rights set out in the above section on the warranty and the product warranty.
The liability of Grillandia Ltd (Service Provider) is based on normal, proper household use and proper maintenance of the product.
The liability of Grillandia Ltd (Service Provider) does not extend to additional or unforeseen damage or breakage, or damage resulting from: incorrect assembly; the product not being supported by a solid, flammable surface; commercial use; product modifications; shipping damage; product alterations; negligence; damage; improper care and maintenance; road hazards during shipment; normal reasonable wear and tear or natural disasters.
Fixed products, products weighing more than 10 kg or products which cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, Grillandia Ltd. (Service Provider) shall arrange for the dismantling, installation, removal and return.
SHOWROOM PIECES
The products of the Grillandia Ltd. (Service Provider) showroom are not considered new products, but are considered depreciated products. The warranty period for these products is 1 year. Any damage to these products is always documented, so that any damage existing at the time of sale is not covered by the warranty of replacement.
Showroom: Nyíregyháza
FURTHER ENFORCEMENT OPTIONS
In the case of contracts concluded between the Service Provider and the Consumer, the Consumer has the following enforcement options:
Registration in the Customers' Book. the Customers' Book is available in the Service Provider's shops. The Service Provider will reply to the registration in writing within 30 days.
Complaint to the consumer protection authority (competent government office): in the event of a consumer infringement, the Consumer has the right to lodge a complaint with the consumer protection authority, which will decide whether to initiate consumer protection proceedings on the basis of its assessment of the complaint.
Conciliation body: the customer has the right to apply to a conciliation body regarding the quality and safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties (consumer dispute). The Service Provider declares that it will use the conciliation procedure in order to settle the consumer dispute.
The conciliation body and consumer protection authority competent for the place where the business is established:
● The Service Provider aims to fulfil all orders to the full satisfaction of the Customer and to a satisfactory quality. If the User has any complaint regarding the contract or its performance, he/she may communicate it by telephone, e-mail or letter.
● The Service Provider will investigate the complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide the customer with a copy of the record.
● The Service Provider shall reply to the written complaint in writing within 30 days, giving reasons for its rejection of the complaint. The Service Provider shall keep a record of the complaint and a copy of the reply for three years and shall present it to the supervisory authorities upon request.
● The Service Provider informs the Consumers that in case of rejection of their complaints, they may refer their complaints to a consumer protection authority or to a conciliation body.
The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the matter in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the Consumer or the Supplier, advise on the rights and obligations of the Consumer.
In the case of cross-border consumer disputes relating to online sales or service contracts, the competent conciliation body is the chamber of conciliation appointed by decree of the Minister responsible for consumer protection.
The Consumer may use the EU online dispute resolution platform in case of a complaint. Access to the platform requires a simple registration with the European Commission, by clicking here. After logging in, the Consumer can then lodge a complaint via the online website at the following address: http://ec.europa.eu/odr.
The Service Provider has a duty to cooperate in the conciliation procedure, by sending its reply to the conciliation body and by ensuring the participation of a person authorised to negotiate a settlement at the hearing. If the establishment or place of business is not registered in the county of the chamber of the conciliation body competent for the procedure, the obligation of cooperation of the business shall include offering the possibility of a written settlement in accordance with the Consumer's request.
If the Consumer does not apply to a conciliation body or if the procedure has not been successful, the Consumer has the right to take the matter to court in order to settle the dispute. The action must be brought by way of a writ of summons to the court having jurisdiction, competence and jurisdiction, the details of which are set out in the Civil Code in the case of domestic jurisdiction.
● As beepithetogrillek.hu as a website is a copyright work, it is prohibited to download (reproduce), retransmit to the public, use in any other way, store electronically, process and sell the contents of the SpaTrend.hu website or any part thereof without the written consent of the Service Provider.
● The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its Internet advertising space.
● It is forbidden to adapt or decrypt the content of the beepithetogrillek.hu website or any part of it; to create user IDs and passwords in an unfair manner; to use any application that allows the SpaTrend.hu website or any part of it to be modified or indexed.
● The User acknowledges that the Service Provider shall be entitled to a penalty in the event of unauthorized use. The amount of the penalty is HUF 50.000 gross per image and HUF 10.000 gross per word. The User acknowledges that this penalty is not excessive and browses the Site with this in mind. In the event of copyright infringement, the Service Provider shall apply for a notarial certificate of fact, the amount of which shall also be charged to the infringing User.
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